IT Support
Consistent. Effective. On Time.

IT Support Service

Offering Both On-Site and Remote IT Support

If you are looking for IT Support, you can be sure that Nemark Technology have a solution to suit your individual business needs.

Below are some key features of our IT Support packages include:-

• A Dedicated Support Team – people who know your systems
• One Call Does it All – no hunting to speak to different people – when you call you speak to an engineer not a sales person
• Comprehensive Support Agreement to ensure you are covered for the things your business needs
• A bespoke ticket system to track every aspect of your issue – we keep you informed from the moment you call until the job is complete
• Unlimited calls and requests meaning that you are not limited to a certain amount of calls or tickets.

Help when you need it; the Virtual Engineer

There are times when you need IT support but cannot wait for an engineer to slog through Doncaster traffic to get to your office.  We understand that and have a solution – the Virtual Engineer!

Once your issue is logged and passed to an engineer, our internal system allows remote control of your computer in an instant, enabling us to get to the cause of your IT issue right away.  No waiting, no traffic jams, just good old friendly IT Support when you need it the most.

We find that this service, when teamed with with our expert onsite engineering ability, offers the perfect balance of support for your business computer network.

Can I request support more than once a day?
What response times can I expect from Nemark Technology?
Can you look after multiple offices?

To try our Virtual Engineer Service