IT Support
Consistent. Effective. On Time.

IT Support Service

Full On-Site or Remote Only

If you are looking for IT Support, rest assured that Nemark has a solution to suit your individual business needs.

Whichever option you choose, our IT Support packages ALWAYS include:-

• A Dedicated Support Team – people who know your systems and its history
• Pre-agreed Service Level Agreements (SLA’s) – your issues are escalated within expected timescales
• Comprehensive Support Agreement to ensure you are covered for the things your business needs
• 24/7 fault logging and tracking with our Ticketing System
• Unlimited calls and requests!  No more fearing that you are running out of pre-paid tokens or ‘hours’

Help when you need it; the Virtual Engineer

There are times when you need IT support but cannot wait for an engineer to slog through Doncaster traffic to get to your office.  We understand that and have a solution – the Virtual Engineer!

Once your issue is logged and passed to an engineer, our internal system allows remote control of your computer in an instant, enabling us to get to the cause of your IT issue right away.  No waiting, no traffic jams, just great, friendly IT Support when you need it the most.

 

We find that this service, when teamed with with our expert onsite engineering ability, offers the perfect balance of support for your business computer network.

Can I request support more than once a day?
What response times can I expect from Nemark Technology?
Can you look after multiple offices?

To try our Virtual Engineer Service