On-Site or Remote Only
Proper Support. Always.
Whichever option you choose, our IT Support packages ALWAYS include:-
- A Dedicated Support Team – people who know your systems and its history
- Pre-agreed Service Level Agreements (SLA’s) – your issues are escalated within expected timescales
- A comprehensive Support Agreement to ensure you are covered for the things you need to be covered for
- 24/7/365 fault logging and tracking with our Ticketing System
- Unlimited calls and requests! No more fearing that you are running out of pre-paid tokens or ‘hours’
Help when you need it; the Virtual Engineer!
There are times when you need IT support but cannot wait for an engineer to slog through Doncaster traffic to get to your office. We understand that and have a solution – the Virtual Engineer!
Once your issue is logged and scheduled, our internal system allows remote control of your computer in an instant, enabling us to get to the cause of your problem. No waiting, no traffic jams, just great, friendly IT Support when you need it the most.
We find that this service, when teamed with with our expert on-site engineering ability, represents an unbeatable balance of support for virtually any organisation.
What does All this mean?
It means you spend less time firefighting issues and more time “doing business”. Does your office normally have a member of staff who is referred to as the “IT Whizz”? If so that’s great – but what happens when they’re ill or on holiday? Nemark doesn’t shut down in the summer, and neither will your access to great IT Support.
Offering Best-In-Class IT Support Services
Nemark have been providing IT Support Services to businesses large and small for over 22 years. In that time we have seen massive technological change, but the one thing that has not changed is our devotion to outstanding customer service, satisfaction and support.
Please feel free to download our brochure! It’s a small roundup of the services we offer, and provides more information on our ability to deliver complex and reliable solutions to complement the way you work.