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On-Site IT Support Services & Engineers
Nemark offer On-Site IT Support as an option over and above Remote Only Support. Ideal for those businesses requiring qualified hands-on assistance during fault diagnosis, resolution and systems maintenance.
On-Site IT Support
Key Features
- Get engineers on site, who are already familiar with your business and IT
- Seamless delivery of service – from raising a ticket, to remote support, to escalation to on-site as required.
Clear communication at all times - No additional fees over the pre-agreed pricing for users of the On-Site Service option.
On-Site IT Support Services & Engineers
In depth
We understand; some problems need a hands-on approach. It might be a physical issue, or that a laptop / PC is not remotely accessible for whatever reason. Nemark’s On-site IT support involves having our IT professionals attend your business location to handle technical issues, perform system maintenance, and manage hardware or software installations where remote delivery is not practicable. Unlike our remote IT support, which of course operates virtually, on-site support means hands-on assistance, ideal for solving complex problems that require in-person troubleshooting.
One of the key benefits of on-site IT support is faster resolution of hardware-related issues. Physical infrastructure like servers, printers, and network devices often need direct intervention, which remote support cannot always provide. With Nemark’s on-site personnel, businesses can ensure that critical hardware is properly maintained, repaired, or replaced when needed.
Another major advantage is enhanced security and compliance; when on-site we can implement security measures, conduct audits, and ensure compliance with any industry-specific regulations. This is especially beneficial for businesses handling sensitive data or operating in highly regulated sectors.
On-site IT support is also beneficial when it comes to proactive system maintenance. Regular check-ups, updates, and optimizations help prevent downtime and keep IT systems running smoothly. Additionally, and we feel this is especially important in the post-Covid era, employees benefit from face-to-face support, personalising the service and making troubleshooting easier and more human.
We don’t think all businesses need mandated on-site support, but many would benefit from it for the reasons above. If you feel you’re one of these businesses, please ask for more details. If you choose our Remoter It Support service and need a dedicated engineer on site, don’t worry, we can book these visits on an as and when needed basis too!
On-Site IT Support Services & Engineers
FAQs
- What is On-Site IT support?
- When should I request on-site IT support instead of remote support?
- How quickly can an on-site technician arrive at my location?
- What types of IT issues can be handled on-site?
- Do I need to provide any equipment or tools for on-site IT support?
- How much does on-site IT support cost?
What do our clients say?
Explore our latest case studies
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The client, a mid-sized law firm, struggled with outdated computers, inefficient data storage, and security risks. Employees faced frequent system crashes, slow document retrieval, and compliance concerns regarding client confidentiality. The firm sought an IT consultant to modernise operations and...
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A well-established accountancy firm with 45 staff members was facing increasing challenges with their localised software solutions. As the firm adopted a hybrid working model, employees required secure, remote access to accounting systems, client files, and audit tools—without compromising data security or compliance. To modernise their...
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A leading law firm in Leeds, with circa 65 staff members, faced growing challenges with their aging on-premises Exchange Server. Frequent downtime, security concerns, and limited remote access were affecting productivity and client communications. The firm benefited from forward-thinking management who recognised...
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Nemark was introduced (via an existing client) to a firm of solicitors who had recently experienced very rapid growth in the form of them acquiring a number of smaller businesses. The end result was that the IT infrastructure was fragmented...
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