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Remote IT Support

Easily 90% of Nemark’s support role is delivered remotely, over the internet; it’s fast, time-efficient and represents the least-cost route to your firm obtaining the finest IT Support.

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Remote IT Support

Key Features

  • Nemark Engineers can log into your Mac or Windows PC and see the issue for themselves, cutting down fault-description time and thus, shortening delays to resolution.
  • No travelling engineers mean an SLA with faster response times
  • Remote IT Support is the most popular service on offer from Nemark Professional IT Services Ltd.
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Remote IT Support

The Benefits

Remote IT support offers businesses a cost-effective and efficient way to manage their IT needs without requiring on-site technicians. One of the key advantages is instant access to expert help, reducing downtime and ensuring quick problem resolution.

Cost savings are another major benefit. Remote support eliminates the need for on-site visits, reducing travel expenses and technician call-out fees. Businesses can also scale their IT support based on demand, avoiding the overhead of hiring full-time IT staff.

Security and system monitoring are enhanced with remote support. Nemark can use highly evolved tools to proactively detect and fix issues before they impact business operations. Regular software updates, security patches, and remote troubleshooting ensure systems remain protected against cyber threats.

Remote IT support also improves productivity by allowing employees to focus on their tasks without technical interruptions. Whether it’s resolving software issues, managing cloud services, or performing routine maintenance, our IT teams can work efficiently from anywhere.

Overall, remote IT support offers fast, secure, and cost-efficient IT management, making it ideal for businesses of all sizes looking for reliable technical assistance.

Remote IT Support

FAQs

  • What types of issues can be resolved remotely?

    If the affected machine still has internet access, then we can usually assist remotely. Problems that we can assist with include;

    • Operating system errors
    • Software installation and updates
    • Email and account issues
    • Virus and malware removal (unnecessary with our advanced AV products)
    • Network and Wi-Fi troubleshooting
    • Printer and peripheral device setup
  • How do IT technicians access my computer remotely?

    Nemark Technicians use secure remote access tools such as TeamViewer, RMM tools, or Microsoft Remote Desktop. We always ask permission before remoting in.

  • Is remote IT support secure?

    Yes. Remote support is performed using encrypted connections and secure authentication methods to protect your data. Support is only provided with your consent, and you can disconnect at any time.

  • Do I need special software for remote support?

    Yes, but Nemark will provide this as part of onboarding you onto the service.

  • What happens if my issue cannot be resolved remotely?

    If the issue cannot be fixed remotely (e.g., hardware failure), an onsite visit may be required. We will coordinate with you directly if this becomes necessary.

  • How much does remote IT support cost?

    Pricing varies based on the number of users, servers, branch offices etc. but starts from as little as £5 + vat per machine per month.

Have any further questions about Remote IT Support?

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What do our clients say?

Over the years, we have found Nemark to be a highly reliable IT support company, providing us with real solutions and excellent customer service. Their proactive approach has ensured we don’t suffer avoidable downtime. Professional, knowledgeable, and always responsive, I highly recommend Nemark for anyone looking for good quality IT support. Derek, Accountancy Firm in Leeds
Nemark’s engineers are the firm’s best feature – they have outstanding expertise and are very approachable. They are professional, knowledgeable, and always go the extra mile to resolve issues quickly and efficiently. Nemark’s team is truly exceptional! Tracey, Solicitors in Leeds
The transition to Nemark from our previous IT provider was incredibly smooth and well-planned. Their team handled everything efficiently, ensuring minimal disruption to our business. The onboarding process was seamless, and their friendly, proactive approach made the switch stress-free. I would highly recommend Nemark for their professionalism and of course, excellent IT support! Tony, Surveyors in Doncaster
Owen was fantastic in assisting with our delicate IT issue at work. He was professional, knowledgeable here, and in general is always quick to resolve any problems we face. His friendly and patient approach makes everything stress-free. Thanks to Owen, our systems are running smoothly—highly recommended! Sarah, Financial Investment Firm in Doncaster
Dan expertly planned and managed our email migration to the Microsoft 365 cloud system. The process was smooth, well-organised, and was carried out with hardly any disruption. His attention to detail and positive approach put all our minds at rest. If you need mail moved from one place to another, they don’t come better than Nemark. Tim, Consultancy Firm in Warrington
Shaun managed our server migration seamlessly, even from over 200 miles away. His meticulous planning resulted in a flawless transition with zero downtime! We would not have thought it possible. Everything was handled efficiently, and our systems remained fully operational throughout. Shaun was borderline amazing and we can’t recommend him highly enough. Ranjit, Solicitors in London

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