While working on their PC’s your staff will sometimes need a little advice and a conversation with a helpful Nemark technician will set them on their way.
Then there are times they will need the technician to see the issue they are facing to explain in detail what they require or to fix for them problems that are more than a few simple clicks to resolve. This is where the Nemark remote engineer comes in.
By clicking the “Remote Support” button on the Nemark website an automatic download will provide them with a unique ID number that they can use to allow our Remote Engineer to connect.
The Remote Engineer is then able to see exactly what the user sees on their screen and can even take direct control of PC and fix the problems for you. It’s like having the engineer sat at the desk with you.